Quality Policy

Draft policy: for review and approval by Anik Shipping Lines management and its legal adviser before publication.

Purpose

To deliver agency, husbandry, logistics and brokering services that are accurate, on time and fully documented, and to keep improving them.

Scope

All services, offices and staff of Anik Shipping Lines, and subcontractors working on our behalf.

Our commitments

• Understand each principal's requirements before an appointment starts, and confirm them in writing.
• Report vessel and cargo status clearly and on schedule, in a format agreed with the principal.
• Issue itemised proforma and final disbursement accounts, backed by receipts.
• Record every complaint or service failure, find the root cause and fix it.
• Set measurable service objectives each year and review progress against them.
• Train staff so they have the knowledge each port and service requires.

Responsibilities

• Management sets quality objectives and provides the resources to meet them.
• The Manager monitors day-to-day service performance and handles complaints.
• Every employee is responsible for the accuracy of their own work.

Review

This policy is reviewed at least once a year by management, and whenever operations, regulations or risks change.